Achieved
Decreased Overhead Costs
Improved Forecasting Accuracy
Improved Employee Efficiency
Reduced Time-On-Tasks
Company
JPMorgan Chase National Bank
Role
Lead UX Designer
NDA
NDA Protected Case Study
Outcome
Integrated new capabilities into an existing real estate tool, redesigning the experience so users can make faster, more confident decisions — projecting millions in savings.
Integrated new capabilities into a legacy real estate tool, redesigning the experience so users can make faster, more confident decisions — projecting millions in savings. Improved the employee experience across four segments, including both global and local real estate teams, by overhauling the information architecture, task flows and introducing new features such as filtering for faster navigation.
10% reduction in overhead costs
within 3–5 years, equating to millions saved through informed decisions about consolidating, selling, or investing in office space
Cut analysis time by 98%
from hours to under two minutes. By consolidating four reporting platforms into one and revamping the information architecture.
Saved ~510 hours annually
by eliminating manual on-site reporting where employees had to physically check building occupancy.
You were given a tough challenge and have taken it on stride. I've loved working you & I am so impressed with how you have build up relationships across your product team..
Sydney Kramm/JPMorgan Chase / UX Designer ,VP
Problem
≈ 70M sq. ft. of unused space and fragmented tools were costing millions — I proactively exposed usability gaps and strategic needs, guiding a redesign that enables faster, data-driven portfolio decisions.
I don’t wait for research to hand me answers—I proactively contribute to it.
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Through stakeholder interviews, I uncovered strategic goals such as reducing ≈ 70M sq. ft. of unused space, along with their aspirational ideas drawn from competitor tools that attempted to solve similar challenges.
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Identified 10+ major issues in a heuristic evaluation of existing real estate tool: Users were forced to load a massive dashboard with data for 300+ buildings, taking 3+ minutes just to get started. Once inside, they had to wrestle with a complex filter panel—scrolling through hundreds of options with unclear labels—just to drill down to a single building or floor. Even after filtering, the tool never confirmed what data set they were looking at, leaving users likely disoriented.
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Benchmarked competitors and similar internal tools, revealing inefficiencies in our product. Our tool, for example lacked a clear task-based navigation.
Role
Co-creating process flows and sharing designs for early feedback helped move the project quickly and think beyond page-level discussions for more impactful .
As the lead and only designer, I knew collaboration was key. By creating visual stimuli and facilitating collaborative workshops, I helped the team map decision paths, align on requirements, and accelerate delivery.
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Improved collaboration and early alignment on task flows: Facilitated requirement-gathering workshops that shifted conversations from page-by-page design and aesthetics to process and task flows. This helped the product team understand what was needed now and in the future, providing input for future roadmaps.
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Enhanced cross-functional alignment on priorities and technical feasibility: Hosted the first Triad meetings with UX, engineering and business team to review flows and requirements. This allowed the team to identify technical constraints early, reduce miscommunication, and ensure realistic planning for development.
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Accelerated development and reduced ambiguity: Created low-fidelity wireframes, flow diagrams, and example user stories to provide clear context. Iterated designs based on early stakeholder feedback, ensuring sign-off before detailed design, which streamlined development handoff and minimized rework.
It's much easier to find the information that I need now.
JPMChase Real Estate Employee / Real Estate Team
Scope
Turning Space Data Into Action to Support CEO’s In-Person Mandate and Solve Critical Desk Shortages
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Space underutilization due to hybrid work schedules: Significant unused space requires re-evaluation to confirm accuracy and determine whether to sell or terminate leases.
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Desk Shortage & Compliance Risk: A 60% in-person attendance policy is hindered by desk shortages, requiring analysis of building and floor utilization to address gaps and ensure compliance.
Five Month Timeline — Led UX Across Discovery, Definition & Delivery
Take Aways
How I Advocated for Holistic UX and Built a Stronger Product Mindset
Challenge: The product team initially approached the work as a series of isolated page redesigns, without understanding user flows, decision points, or how tasks connected across the experience. This fragmented view risked creating more usability issues instead of solving them.
What I did: To shift the mindset, I proactively initiated working sessions with team members familiar with the user journey. I mapped end-to-end workflows and decision trees to uncover how current and future pages needed to connect. This foundational work enabled us to improve navigation, reduce friction, and align our design decisions with real user behaviors.
Result: This not only improved navigation and created a more seamless experience—it also strengthened communication between product, design, and development. By modeling a holistic approach and showing how UX can drive strategy, this became a clear example of how I helped build UX maturity across the team and positioned design as a driver of long-term value.
Challege
The product team initially approached the work as a series of isolated page redesigns, without understanding user flows, decision points, or how tasks connected across the experience. This fragmented view risked creating more usability issues instead of solving them.
What I Did
To shift the mindset, I proactively initiated working sessions with team members familiar with the user journey. I mapped end-to-end workflows and decision trees to uncover how current and future pages needed to connect. This foundational work enabled us to improve navigation, reduce friction, and align our design decisions with real user behaviors.
Result
This not only improved navigation and created a more seamless experience—it also strengthened communication between product, design, and development. By modeling a holistic approach and showing how UX can drive strategy, this became a clear example of how I helped build UX maturity across the team and positioned design as a driver of long-term value